help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-30-2019 16:52

‎08-30-2019 16:52

I've noticed over the last week that my Inspire fitbit is not syncing properly on my Huawei phone app. I've had to switch Bluetooth on and off, restart the phone, delete and reinstall the app, and even replace my Inspire on the app with the same gadget, in order to get it sync.

 

I bought the Inspire as I was having problems with my Zip not syncing as it appeared that had been decommissioned and from everything I'd read online the software no longer synced. Is there a bug with the Android app and the Inspire now? 

Best Answer
0 Votes
1 REPLY 1

‎08-30-2019 16:55 - edited ‎08-30-2019 16:56

‎08-30-2019 16:55 - edited ‎08-30-2019 16:56

When trying to sync, the app keeps saying "looking for device", this was also a problem with the Zip. Takes several attempts even if it does sync without reinstalling, restarting, replacing, etc. 😕

Best Answer
0 Votes