Inspire will not set up

[jdh0099]

I just received a Fitbit inspire today and it will not sync or set up to my account at all. I get a pop up that says would you like to set up your inspire? I click on that, and then another window pops up, I click on the inspire, and then everything shuts and takes me back to the main menu again. I cleared my cache, I shut everything down turned everything back on, including the bluetooth. I even went through the extreme measure of factory resetting my tablet. I'm at a loss for what to do and need your help. thank you!

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @jdh0099, welcome on board. It's nice to see a new member around.

I'm glad to hear that you got your Inspire, and I'm sorry to hear that it's not setting up correctly. You've done a fantastic job with the troubleshooting steps. Let's work on this together. There are some factors that may prevent your device from connecting, such as having multiple Bluetooth connections nearby or if your Inspire and mobile device aren't within 20 feet. To investigate, please review the following:

• The model of your mobile device and OS version.
• Verify the Fitbit app is updated to the 3.0 version.
• The location services are enabled.

I look forward to your reply.

[Rothleder]

I downloaded the fitbit app to my son's new kindle 7. It lets me set up account and everything. When I click to set up device it keeps going back to the main screen

[LizzyFitbit]

Hi @Rothleder. Welcome on board!

It's great that your son has a Fitbit Inspire and thanks for the steps tried to set up his account. Currently the Kindle 7 isn't a compatible device and this is why the set up process doesn't go forward. The Fitbit app was optimized to work with certain phones and tablets to ensure the functionality of its features, and I'd recommend to use a device that appears in our official list to set up and sync his tracker.

If you need anything else, don't hesitate to let me know.