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Instructions to fix syncing difficulties with Android

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‎12-03-2019 15:22 - last edited on ‎12-04-2019 11:25 by Fitbit Moderator

‎12-03-2019 15:22 - last edited on ‎12-04-2019 11:25 by Fitbit Moderator

Just happened to me tonite - looks like it quit around 3pm or so.  Tried turning Bluetooth off/on - did nothing.  

BUT this worked:  Delete the app off your phone altogether.  Re-add it from the Google Play store (don't worry, you don't lose your info.)  Make sure the location is on for the app - went to sync again - it worked find, no problem.

 

Dawn

 

Moderator edit: Subject for clarity 

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‎12-04-2019 11:24

‎12-04-2019 11:24

Hi @Dogmomx5, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with the syncing difficulties with your Fitbit device, I'm really happy to know that after trying some troubleshooting steps your concern was resolved. Your effort and patience troubleshooting this situation is appreciated.

 

Let me share with you that here in the Community Forums the willingness to help is always appreciated, reason why I'd like to recommend you to visit our discussion forums and participate there. In our discussion forums there are several users who are interested in fitness, healthy eating, better sleep, among others and I'm sure that they will be happy to meet you there with your tips.

 

Don't hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

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