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Intermittent notifications service and unable to use Pandora

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‎10-01-2019 12:17 - last edited on ‎10-02-2019 14:05 by Fitbit Moderator

‎10-01-2019 12:17 - last edited on ‎10-02-2019 14:05 by Fitbit Moderator

Hello.  I recently had to replace my old iPhone 5S (finally smashed it) and replaced it with a Samsung Galaxy Prime 2. Everything worked fine for a couple days, but now I can't use Pandora music controls at all. I've tried unpairing and repairing with Ionic Classic which apparently is necessary for androids but that does nothing. Sometimes when I pause a song from my phone I'll get a notification that a station is played, but it will look more like a standard notification, not the pause/play/etc functions I used to get with my iPhone. I've also tried the Input Device toggle which is available in the bluetooth settings from my phone. Text messages are also intermittent. I'll get notifications for a day and then nothing. Has anyone else had this issue when switching to and android? Are there maybe certain settings I am overlooking?

 

Moderator edit: Subject for clarity 

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‎10-02-2019 14:04

‎10-02-2019 14:04

Hi @Lord_Hebron, it's nice to see you again participating here in the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. Let me share with you that the Samsung Galaxy Prime 2 is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with your Fitbit. If you haven't already done so, please check our help article: How do I listen to Pandora stations on my Fitbit watch? and let me know how it goes.

 

Regarding notifications, to better assist you with this, can you please let me know when was the first time you experienced this? Are you not receiving notifications at all or just one type? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit device are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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