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Not receiving text notifications

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‎09-30-2019 14:59 - last edited on ‎10-01-2019 14:06 by Fitbit Moderator

‎09-30-2019 14:59 - last edited on ‎10-01-2019 14:06 by Fitbit Moderator

My husband and I both have the Fitbit versa and he randomly stopped receiving texts messages about two weeks ago even though all the settings are correct and we've tried resetting the fitbit and app but still nothing. I just received a replacement versa this week and dont receive texts anymore either although phone calls, emails and messenger work. I don't normally have messenger as my primary app for notifications but I tested it and I did receive the message on my versa although I dont receive actual texts when the setting is for my phone messages. Before my old was stopped working, I was receiving messages with no problem. I've tried disconnecting bluetooth, restarting my phone (Samsung Galaxy S8), restarting the app, restarting the fitbit by pressing the left and bottom right button, made sure the phone was synced properly, the notifications settings were correct and we still cant figure out why we cant receive texts through our fitbit anymore. 

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎10-01-2019 14:06

‎10-01-2019 14:06

Hi @Marlo2019, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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0 Votes

‎10-01-2019 23:35

‎10-01-2019 23:35

I too have lost all notifications from my Samsung S8 to my Versa. I've tried everything on ever official troubleshooting page (reinstalled app, restarted versa, reconnected via bluetooth) multiple times, and nothing seems to work. I can't even get the test call notification to the device. I can see that their should have been notifications when I pull down on the screen they are listed there, but nothing alerts and nothing vibrates.

 

What next?

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‎10-02-2019 02:37

In response to elisabethknott

‎10-02-2019 02:37

Mine ended up working again once I reinstalled the app. But I think you
might have your notifications off on your actual fitbit. Press and hold the
left button and the notifications setting should pop up. See if that's on
or off. That happened to me before and it turned out my setting was off.
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‎10-02-2019 06:05

In response to Marlo2019

‎10-02-2019 06:05

That was totally it! Thank you!

 

(How notifications got.turned off on the watch itself, I have no idea.)

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‎10-02-2019 13:19

In response to elisabethknott

‎10-02-2019 13:19

No problem! I honestly have no idea how it happened to me either lol. But
I'm glad it worked for you!
Best Answer