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Intro to Healthy Habits not loading

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‎05-01-2020 04:16 - last edited on ‎05-03-2020 11:51 by Fitbit Moderator

‎05-01-2020 04:16 - last edited on ‎05-03-2020 11:51 by Fitbit Moderator

I cannot get this to work on my app. It says in progress but whenever I press on it it says unable to connect to server. It like its stuck in the setup loop as i can't cancel it either. 

 

I've tried force stop cashe clear and a new install of the app but still nothing. 

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎05-03-2020 11:51

‎05-03-2020 11:51

Hi @Bretty, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting this situation before posting is appreciated. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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‎05-03-2020 11:55

In response to RicardoFitbit

‎05-03-2020 11:55

I'm using a samsung galaxy s10 that's fully up to date. I've tried a forced stop and uninstalled and reinstalled the app and still nothing. It's been like this for 3 days now. 

 

I can't get it to start or get it off my homescreen when I go onto the app.

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‎05-03-2020 11:59

In response to Bretty

‎05-03-2020 11:59

Your prompt reply is appreciated @Bretty.

 

Seems odd that you're experiencing such thing, your patience is appreciated. To move forward with this and so I can further investigate, can you please send me a screenshot of the error message you receive? You can refer to this post for instructions of how to attach an image into your post. 

 

Looking forward to your reply. 

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‎05-03-2020 12:11

In response to RicardoFitbit

‎05-03-2020 12:11

Screenshot_20200503-200638_Fitbit.jpg

When you press intro to healthy Habits it says loading then does this.

Best Answer

‎05-03-2020 12:34

In response to Bretty

‎05-03-2020 12:34

Hi again @Bretty, thanks for your reply.

 

The screenshot that was shared with me is appreciated. This issue will be passed along with a specialized team to further investigate what's causing the Intro to Healthy Habits to not load for some users like you. In the meantime, I suggest you to keep your Fitbit app updated.

 

Don't hesitate to ask me any additional questions you may have, thanks for reporting this issue.

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