Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Invalid certificate for help.fitbit.com?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

The current Fitbit app (2.22) opens certain links (e.g. "Learn more..." in the "Hourly Activity" screen) on https://help.fitbit.com/ (note the https) in the default browser.

 

Since about April 26, the default Chrome browser in Android 6.0.1 shows an error page instead of loading these pages (see screenshot below), because the "server's certificate is not trusted".

 

The same pages load fine in Chrome on Windows, and https://www.fitbit.com/ opens without any issues everywhere.

 

help.fitbit.com

Eric Jain
Got data? Get answers at zenobase.com.
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Welcome to the Fitbit Community @ejain, hope you're doing great Smiley Very Happy! Have you tried clearing cookies and cache on your Android device?

 

Let me know if this works!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
3 REPLIES 3

Welcome to the Fitbit Community @ejain, hope you're doing great Smiley Very Happy! Have you tried clearing cookies and cache on your Android device?

 

Let me know if this works!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
Looks like the problem resolved itself, thanks.
Eric Jain
Got data? Get answers at zenobase.com.
Best Answer

Great news @ejain, I'm glad to hear that Smiley Very Happy!

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Have a nice start of the week!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes