help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't get Zip to update to new software

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-29-2016 08:09

‎04-29-2016 08:09

Added an older Zip to my Fitbit app on my Moto X. Says it needs to update software but when I tap to update it says update incomplete. Help!
Best Answer
0 Votes
1 REPLY 1

‎05-02-2016 04:55

‎05-02-2016 04:55

Welcome to the Fitbit Community @abcrump Smiley Very Happy! Have you checked that your Fitbit app is up-to-date? If so, try doing the following:

 

  • Log out of your Fitbit App
  • Force quit the App
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App
  • Set up your tracker again

 

Let me know if this helps!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes