Ionic/Versa - App crash when changing workout

[DanK.]

Every time I try to edit the name of a workout my app fatally crashes

Moderator edit: Clarified subject

[millsks]

The reason why I believe it to be a data issue is because when I was having the problem I tried to load my profile on my wife's phone and it did the same thing.  We tried my wife's profile on my phone and it worked just fine where the app would die for me.

So at that point I tried to delete the recorded data back to when I started having a problem.  Losing all that data sucked, but I was able to start editing data on the app again.

I would suggest to the people having issues to create a dummy profile and try syncing to it.  If it does not die for you when you try doing what you normally do in the app when it dies, then it helps to support the idea of it being data related.

[keything]

I have the same problem after I switched from the charge 2 to the ionic.  This worked fine with the charge 2.

[keything]

We shouldn't have to do this but if you go to your dashboard on the fitbit.com website via a browser, you can edit the workout there and then it appears correct in the app afterwards.

[keything]

@Lilly_CM, I have the same issue with many types of workouts.  I found that if you edit the workout in your dashboard on the fitbit.com website, it fixes the record and then it will show up correctly in the app.

[LanuzaFitbit]

Hey @keything, @millsks, @Snooker-Lady007 and @Kimberleyp!

Thanks for your patience on the matter.  

I have notified the team again and I have received confirmation that this issue is being reviewed. I'd like to ask of all of you to be patient on the matter. I would also like to apologize for any inconveniences this might be causing. I will keep my eyes open and try to get as much information as I can.

Feel free to reach out with any questions.

[LanuzaFitbit]

Hey everyone! 

In regards to the review of this situation, could you all please let me know the specific steps that you all followed when you get this crash? From tracking to exercise all the way to the crash. 

Thank you very much! Look forward to your replies.

[keything]

hi @LanuzaFitbit,

My sequence of steps:

1. I track an exercise as a "Workout" on my Ionic (this is key because I don't have this problem with the Charge 2).

2. I sync the workout with the Fitbit app.

3. I go into the Weekly Exercise pane of my dashboard in the Fitbit App.

4. I select the "Workout" exercise

5. I tap the pencil icon to edit the workout.

6. App crashes.  I get a "Fitbit has stopped" message.

If I try it again, it will crash again.  I can edit the exercise via the dashboard on the fitbit.com site and then the workout name will be correct in the app.

[LanuzaFitbit]

Thank you very much @keything! 

Let's wait and see if the others follow the same, or a similar process. This will be relayed to the team so that we can take a closer look at the situation.

If there are any other questions, please let me know.

[Lilly_CM]

Hi

I can confirm I follow exactly the same process as previously described. 

[DanK.]

That is an accurate representation of the process I go through

[Kimberleyp]

Yes, same for me.Second time it's supposedly been looked into so hoping some progress can be made.

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hey everyone! 

Thanks for the confirmation. I'll be sharing this with the team right away. I'll keep you posted on anything else they need or any updates I get. 

Feel free to let me know if there are any questions.

[FLBrisc]

I'm taking these exact same steps and it's crashing for me as well. I went from the Charge 2 to Versa though and I cannot edit my workouts on the app. 

[marciemare]

I'm having this same issue, but with a Versa.  It's only been happening since I upgraded from a Blaze, no issues at all previously.  I'm wondering if it's tied to the fact that it still displays as "Workout" on the "Today" screen of the tracker?  Is this the same with the Versa and the Ionic because of the tracker software?

I'm on a Google Pixel (1st gen) with version 2.71 (2193273) of the Android software, if that helps.  I'm using the same steps that @keything describes here, I've also tried restarting the app and then restarting the phone before retrying all steps, but still get the same error.  If something auto-tracks as "Sport" or anything else, I can edit it in the app just fine. 

Glad to hear it's being looked into and thanks for keeping this thread in the loop, @LanuzaFitbit!

[LanuzaFitbit]

Hello @marciemare. Welcome to the Forums @FLBrisc.

Thanks for sharing your details. As mentioned before, this is being looked into. As soon as there are any news or updates I'll be sharing them with everyone. 

We truly appreciate your patience and understanding through this situation.

Please let us know if there are any questions.

[FLBrisc]

Thank you for the update, @LanuzaFitbit. Do please keep us informed as I would like to be able to edit my workouts on the app, rather than having to go to the website, which can sometimes be an inconvenience. Thank you! 🙂 

Moderator edit: Format

[LanuzaFitbit]

Hello @FLBrisc! 

Will do. Please know that our team is fully aware of this situation and it is being looked into. As soon as I get anything I'll be sharing it with everyone in here.

Feel free to reach out with any questions.

[marciemare]

@LanuzaFitbit

Just noticed something else odd that could be tied to this issue: whenever I log a Workout (that causes the app to crash when I try to rename it), it always shows up with the calories field as "--":

When I click on it for more details, it does have calories calculated, but for some reason it doesn't show on the Exercise main page.  Hopefully that helps give you some useful information to troubleshoot further...

[opalis141]

I'm having the same issue as the user above me mentions, the calories don't display unless I go into the detail for the workout and my app keeps crashing every time I try to update an exercise. This really needs to be fixed, as it is a core function of the fitbit and app. 

[LanuzaFitbit]

Hi @marciemare and @opalis141! 

Thanks for letting us know that you are also experiencing this.

I have passed your information on to the rest of the team. As soon as we have any news or details on the mater we'll be sure to let everyone know.

Please feel free to reach out with any questions.