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Ionic locked and can't unlock

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‎05-21-2018 06:25

‎05-21-2018 06:25

Screenshot_2018-05-21-23-04-36.png

I go to unlock via my phone, and every time I go to enter a new password this happens. When I scan Bluetooth it can't find ionic!!! Tried restarting both a few times. 

 

All my stats are updating and syncing though. I could even update my clockface. Just won't let me reenter a new pin.  

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‎05-26-2018 12:04

‎05-26-2018 12:04

Hello @Aussiei, good to see you in the Fitbit Community. I'm sorry for the late response and I'm wondering how it goes. Were you able to unlock your Fitbit Ionic? For detailed instruction on how to do this, review this help article section: How do I unlock my Fitbit watch with my phone?

 

If the app fails to reset your PIN code, please review this thread, I've seen some users in the Fitbit Versa board are having the same experience and they have shared some workarounds. Note that the process is the same for Ionic, so give it a try to this thread.

 

See you around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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