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Ionic not receiving notifications

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‎05-24-2020 05:41 - last edited on ‎05-24-2020 19:05 by Fitbit Moderator

‎05-24-2020 05:41 - last edited on ‎05-24-2020 19:05 by Fitbit Moderator

New Ionic began to tap out on me last week. It first wouldn't sync. I had to close and restart the app a lot of times. Then when that no longer worked, I had to uninstall and reinstall the fitbit app. What a nightmare! Now I dont get any call notifications or text notifications. How can this get fixed? Thanks!

 

Moderator Edit: Clarified subject

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‎05-24-2020 19:05

‎05-24-2020 19:05

Welcome to the Community Forums @JimmyRant, thanks for your post.

 

I appreciate the details that were shared. To better assist you with this, can you please let me know which mobile device you're currently using? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted and let me know if you have any additional questions.

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