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Unable to sync Ionic with Huawei P30 Pro

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‎05-21-2020 12:08 - last edited on ‎05-22-2020 17:21 by Fitbit Moderator

‎05-21-2020 12:08 - last edited on ‎05-22-2020 17:21 by Fitbit Moderator

My new Huawei P30 pro will not sync w\th my Fitbit ionic tracker, I have tried all the recommended fixes but can't get it to see the device at all, all I get is No device found, can anyone help please

 

Moderator Edit: Clarified subject

Heather Buxton-Hall
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2 REPLIES 2

‎05-22-2020 17:20

‎05-22-2020 17:20

Hello @HeatherBuxton, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎05-25-2020 03:48 - last edited on ‎05-25-2020 14:49 by Fitbit Moderator

In response to RicardoFitbit

‎05-25-2020 03:48 - last edited on ‎05-25-2020 14:49 by Fitbit Moderator

Hiya. none of this helped, still won't connect,
sorry
H

Heather

Moderator Edit: Personal info removed

Heather Buxton-Hall
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