Unable to sync Ionic with Huawei P30 Pro

[HeatherBuxton]

My new Huawei P30 pro will not sync w\th my Fitbit ionic tracker, I have tried all the recommended fixes but can't get it to see the device at all, all I get is No device found, can anyone help please

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @HeatherBuxton, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[HeatherBuxton]

Hiya. none of this helped, still won't connect,
sorry
H

Heather

Moderator Edit: Personal info removed