Ionic not recognized by Android phone

[Rakwa]

For unknown reason my ionic watch cannot be recognized or sync with my Android phone. Tried to set it up again and got error message saying Fitbit.com was out for maintenance since yesterday. Have reinstalled Fitbit app but same problem persists

[LizzyFitbit]

Hi @Rakwa. It's great to see you around the Forums.

Thanks for taking the time to troubleshoot your Ionic prior posting, as well for sharing the message displayed when trying to sync. This shouldn't be happening and I've been informed that you already have a case created with the Support team. They'll provide you with assistance via email so keep an eye on your inbox.

If you need anything else, let me know.

[Rakwa]

Thanks for your response.

[LizzyFitbit]

Hi @Rakwa. It's good to see you here again. Sorry for the delay.

You're welcome! Now that your case is being handle by our Support team, let me recommend to continue working with them via email so you can receive further assistance. Don't hesitate to let me know if you have any other question.

See you around!

[Rakwa]

Thanks