Ionic not syncing up with Honor 10

[Paula-ionic]

A problem with synchronization with Honor 10. After the first start, automatic synchronization and notifications worked for 5 minutes. The next 2 days does not work, it performs another restart, the next addition of the device in the application works 10 minutes and then no. After a few days, it does the same again, and the time works correctly for the next 3 days without synchronization. When will my synchronization work correctly?

If it works for a while then maybe there is a chance that it would work 24/7 properly. Do I have to give away my ionic?

Update:

Now after the reset I can not add ionic anymore.

[RobertoME]

Hi there @Paula-ionic, welcome aboard to the Fitbit Community. My apologies for the late response.

I was reading your Ionic is not syncing with your Honor 10 and after a restart you were not able to add your watch back to your account.

If the syncing issues still persists, it would not hurt to give it a try to these suggestions: Why won't my Fitbit device sync?

If you are still having roubles to add your Ionic back, then these solutions will guide your through: Why can't I set up my Fitbit device?

Keep in ind this phone has not being confirmed as compatible. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility. You can find more information here: Which phones and tablets can I use with my Fitbit watch or tracker?

See you around and hope this get you back on track.

[Zavi]

Hi,

I have the same problem Honor 10 sinc with ionic just few minutes after adding then nothing. I tried several times.

Is there any progress about this issue? Is there al least a chance to resolve it in some reasonable time?