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Ionic not syncing with Honor View 10

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‎07-19-2018 22:07 - last edited on ‎07-20-2018 08:23 by Fitbit Moderator

‎07-19-2018 22:07 - last edited on ‎07-20-2018 08:23 by Fitbit Moderator

My Huawei Honor view 10 having problem syncing with ionic need advicefitbit 

 

 

Moderator edit: Clarified subject.

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‎07-20-2018 08:24

‎07-20-2018 08:24

Welcome to the Forums @kswong.

 

It could be because the Honor View 10 is not on the supported devices list. This means that the app has not been fully tested and optimized to work with those phones and thus issues like this may arise. 

 

While the app can work as long as the phone meets the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that some issues will happen. Some users of phones not on that list have mentioned that going through these troubleshooting steps helped them, so it's definitely worth a try. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎07-27-2018 01:57

In response to LanuzaFitbit

‎07-27-2018 01:57

Thanks v much it work now 

 

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‎07-31-2018 10:07

In response to kswong

‎07-31-2018 10:07

Hey @kswong.

 

Glad to read that it did work for you! If you experience an issue like that again, be sure to try those steps once more and they should work again.

 

If you have the time, maybe you could visit our Discussion boards to talk about lots of different things with other users.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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