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Ionic not working with Samsung Note 9

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‎01-12-2021 19:11 - last edited on ‎01-15-2021 17:38 by Fitbit Moderator

‎01-12-2021 19:11 - last edited on ‎01-15-2021 17:38 by Fitbit Moderator

After several months of this device not working properly I've decided to try other products. My faith in your products has went from 100 to 0. This happens to be my 3rd Fitbit device and everyone of them have failed. I've tried all of the solutions listed in this forum and none of them seems to work. 

 

Moderator Edit: Clarified subject

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‎01-15-2021 17:37

‎01-15-2021 17:37

Hi @Phillyred19, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

On the other hand, can you please share more details about the issue you're currently experiencing with your Fitbit Ionic and your Samsung Note 9? Which troubleshooting steps you already tried?

 

Looking forward to your reply.

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