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Ionic stopped syncing

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‎07-09-2018 02:13

‎07-09-2018 02:13

My ionic has stopped syncing altogether on top of the current issue going on with battery drain.  I have made sure app is updated and have even uninstalled and reinstalled the app.  I have powered off my phone Samsung Galaxy7 several times as well.  I switched to the Ionic a couple months ago and so far I am not happy.  I have had nothing but issues with syncing.  It seems like the bluetooth is defective in the ionic and doesn't want to connect.  I constantly receive the message stating I need to restart my bluetooth.  Ugh!  Please help!

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4 REPLIES 4

‎07-09-2018 03:09

‎07-09-2018 03:09

Having tried restarting your phone without any luck, try restarting your Ionic by:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.
Best Answer

‎07-09-2018 03:30

‎07-09-2018 03:30

I am also having the same issue.  It worked fine until yesterday and now won't sync with my galaxy S6, I've also reinstalled the app and it didn't help.

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0 Votes

‎07-09-2018 03:32

In response to TrishAf

‎07-09-2018 03:32

@TrishAf if the restart of the fitbit that I suggested hasn't worked for you then there are some more troubleshooting steps in this help file:

 

https://help.fitbit.com/articles/en_US/Help_article/1866/

Best Answer

‎07-09-2018 03:42

In response to SteveH

‎07-09-2018 03:42

Thank you! All synced up now.



Sent from my Verizon, Samsung Galaxy smartphone
Best Answer