help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic won't pair with Samsung A51

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2021 08:40

‎08-26-2021 08:40

Hi all, my Ionic won't pair with a Samsung A51 phone. Does anyone have a workaround? This is very frustrating.

Best Answer
0 Votes
3 REPLIES 3

‎08-26-2021 09:14

‎08-26-2021 09:14

Hi @Kevingregg  here is the article about compatibility of the devices - click to read. Also, your post was moved to the Android area for more relevant responses.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-26-2021 18:10 - last edited on ‎07-02-2024 16:10 by Fitbit Moderator

In response to Odyssey13

‎08-26-2021 18:10 - last edited on ‎07-02-2024 16:10 by Fitbit Moderator

@Odyssey13 Thanks for moving the post to this board. 

@Kevingregg Hi there. Thanks for the details mentioned. 

I see where your frustration is coming from. If you're still experiencing difficulties pairing your Ionic to your phone, try the troubleshooting mentioned on this article Why can't I set up my Fitbit device? 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎08-27-2021 10:06

In response to SilviaFitbit

‎08-27-2021 10:06

@Kevingregg may we have a little more insight? 

Does the Fitbit app find the ionic? 

Does the Ionic display a 4 digit code? 

Does the fitbit app accept this code? 

Then what happens? 

Please remember, we setup the ionic through the fitbit app. Once setup, the Fitbit app will Pair the tracker. The OS then requests permission, from the user, to allow. 

Best Answer