Getting "Notification Service Not Running" on the app

[Margaux20744]

Hi, I just got my fitbit versa 2 today. I use it with an Android version 10. I also made sure that I got the latest version fitbit app in my phone. Unfortunately, I am having the same issue that most of you had in the previous fitbit app version. I thought this has been resolved from the previous version. Like i said, i got the app updated. But i am having the notification service not running issue. I have to clear storage the app to make it work and to avoid that from happening i have to keep the app running in the background. Is that how it supposed to work? Please help. Thank you!

Moderator Edit: Clarified subject

[SilviaFitbit]

@Margaux20744 Welcome to the Fitbit Community. Thanks for the detailed information shared. 

I appreciate the troubleshooting performed prior to posting. I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

See you around. 

[Margaux20744]

They haven't got back to me yet. I'm not sure if they will anytime soon. Can you help me instead?

[SilviaFitbit]

@Margaux20744 Thank you for getting back. 

Due to the high volume contacts, there might be a delay on their end. However, since our Support team is already assisting you, it's recommended to continue the communication with them, this to avoid duplicate troubleshooting or any confusion. 

Thanks for your understanding. See you around.