Is the Two Factor Authentication working fine?

[Vradimil]

Hi, maybe I am paranoid, but as to two factor authentication I don't feel sure about the address(es) which authentication codes are sent from. Before the address was simply "Fitbit", now it is specific call numbers, sometimes with a name - for example "AUTHMSG" or Astoria Gold Silver. Is it ok?

Moderator edit: updated subject for clarity

[EdsonFitbit]

It's great to see you in the Fitbit Community, @Vradimil.

Thank you for your question.

If you have access to your phone and can receive a verification code, you can turn off two factor authentication, then turn it on again to receive a new recovery code. For detailed instructions, please visit this article.

Hope this helps.

[Vradimil]

Thank you for guidance! But can I ask you yet, what was going on, when I received verifying codes from unknown numbers? What was it? Thank you!

[EdsonFitbit]

Thanks for your question, @Vradimil.

Please be aware that verification codes sent via text message are not sent from Fitbit but from a different company depending on the two factor authentication service you are using on your phone.

For more information, you can reach out your phone service provider.

See you around.