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Issue downloading Fitbit app

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‎11-26-2017 23:22

‎11-26-2017 23:22

I bought a HTC One M9+ recently and have tried to download the app, it keeps coming up with an error code -504 and cancels the install. The app worked perfectly fine on my old iPhone 4S.

I had a look at the supported devices for the fitbit app and noticed that the HTC One M9+ is currently not on there, is this the reason why I'm getting that error code?

Also will it eventually be added to the supported devices?

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‎11-27-2017 07:11

‎11-27-2017 07:11

@Lisa_Clark wrote:

I had a look at the supported devices for the fitbit app and noticed that the HTC One M9+ is currently not on there, is this the reason why I'm getting that error code?

@Lisa_Clark, that is very likely.  I have the HTC One M9, and I declined upgrading the M9+ because of its incompatibility with several apps that I use on a daily basis, including the one that does my credit card processing.

 

Notes on the HTC One M9+:

Another major change with the M9+ comes in the processor, but in this case, it does unfortunately prove to be a step back. Under the hood, the device packs an octa-core MediaTek MT6795T processor, clocked at 2.2 GHz, and backed by the PowerVR G6200 and 3 GB of RAM.

 

The dip in performance is far more noticeable when it comes to gaming though, which really raises questions with regards to HTC’s decision to go with a MediaTek processor. Graphic-intensive games like Modern Combat 5 can run smoothly at times, but there is too much action on the screen, the frame rate drops significantly, resulting in very choppy gameplay. Games like Mortal Kombat X are a little too much for the One M9+ to handle, and even simpler games like Clash of Clans fail to run at a consistent frame. This could be due to a lack of optimization for the MediaTek processor, but is still a huge letdown for anyone that enjoys gaming on their phone.

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