help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

can not update software

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2016 21:51

‎10-08-2016 21:51

Hello, my Alta software needs to be updated on my android but I have had no luck with installing the update. I have restated my phone, uninstalled fitbit and installed again but still won't update. I can't sync until the software is updated. Please help
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-10-2016 06:55

‎10-10-2016 06:55

A warm welcome to the Community @alyssuter. If you want to update your tracker's firmware with your Android Fitbit app, please confirm you are following the steps provided in the How do I update my tracker's firmware? post. Keep in mind that you can also update your tracker's firmware from a computer. 

 

Hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎10-10-2016 06:55

‎10-10-2016 06:55

A warm welcome to the Community @alyssuter. If you want to update your tracker's firmware with your Android Fitbit app, please confirm you are following the steps provided in the How do I update my tracker's firmware? post. Keep in mind that you can also update your tracker's firmware from a computer. 

 

Hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎11-13-2017 05:26

In response to AlejandraFitbit

‎11-13-2017 05:26

Two days ago my fitbit charge froze halfway through the update and wont let me do anything to help it. 

Best Answer
0 Votes

‎11-27-2017 07:53

In response to AlejandraFitbit

‎11-27-2017 07:53

I've been trying to up date mine. I have updated the app made sure it's all powered and is next to my phone and nowt is happening. It goes up a little and the stops 

Best Answer
0 Votes