help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issue with Fitbit app / Data not loading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2021 05:07 - last edited on ‎11-23-2021 10:57 by Fitbit Moderator

‎11-19-2021 05:07 - last edited on ‎11-23-2021 10:57 by Fitbit Moderator

Hello since a month I am unable to use the fit bit app properly as nothing is getting loaded. No clock, orher apps are working. How to fix that?

 

Moderator edit: Subject for clarity.

Best Answer
0 Votes
1 REPLY 1

‎11-23-2021 11:06

‎11-23-2021 11:06

@Anusha1515 Welcome to the forums. Thanks for the explanation. I find that pretty odd, since there have not been reports about this lately. About a week ago there was an outage and nothing on the "Today" tab on the Fitbit app did not load. However, that outage affected users only a few hours. It was resolved the same day. That is why I find it odd, since you have been experiencing this over a month already. 

 

Please make sure that your Fitbit app is up to date. Open the app store on your smartphone and look for the Fitbit app. If there is an update available, please download and install it. 

 

Regards!

RodrigoM | Community Moderator, Fitbit

Best Answer
0 Votes