Issue with Steps/Syncing today?

[OJ601]

Hi,

Is anyone else experiencing the issue today where steps aren't tracking/syncing properly? This is affecting both hourly tracking and overall step count.

App version: 4.63 (1103951978)

Pixel 10 Pro XL

Pixel Watch 4 (45mm, Wifi)

[gdio53]

@OJ601 

I have not had any issues with syncing today.

Have you tried restarting your phone and watch?

[OJ601]

Yup. I restarted both. Lost 2000+ steps as well as my hourly steps for the first 3 hours upon restart.

[emzzie1]

Yep, having this issue today with my Inspire 3.  SOOOOOO frustrating.  Today's steps are out by approx 4k, 4k difference between my device and the app. 

[ElizeHVdS]

I'm having issues too.

It started today. Steps count is double.

When I disconnect my Pixel 3 I'm at 15.2k steps and 2.274 kcal. When I sync with the app I'm at 27.8 k steps and 3.925. 

It started before the march update this morning. Hoping to correct it I updated.. not making it better at all 😢

[emzzie1]

It eventually corrected itself a couple of days later. Hoping it does the same for you! Sent from my Galaxy

[ResQKathy]

Same, started yesterday, doubling steps and calories burned. If only calories really burned at this rate 😞. 

But seriously I hope they get it fixed quickly because it throws off my stats. 

Pixel 3 watch, Google pixel 9 Pro phone with Fitbit app.

[RiekoC]

Hello @ElizeHVdS , @ResQKathy 

Please report this issue using the Feedback option in the Fitbit app:

• Tap your avatar in the upper right of the Today page in the Fitbit appf
• Tap Feedback in the menu that opens
• Complete the prompt and submit

Although you likely won't get a response, we've gotten confirmation that the team reviews every submitted feedback report and uses the information for issue investigation.