help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issue with the new update on Huawei

‎04-15-2024 13:50

‎04-15-2024 13:50

Hello,

I use a Huawei phone.. With the new update, I am unable to access my account via the app.

When I try to connect my account to my google account i get: 

Update google play services to continue. 

Screenshot_20240416_004323_com.fitbit.FitbitMobile.jpg

My Huawei phone doesn't support google play services. We have "Gbox" which allows us to access google services. However, the Fitbit latest app version somehow isn't supporting it. 

Screenshot_20240416_005002_com.gbox.android.jpg

 

I tried the other option of "sign in with Fitbit" but i am getting a blank screen. 

 

How can i resolve the issue

 

Best Answer
0 Votes
0 REPLIES 0