Keep getting logged out

[Leela6531]

I get logged out of my app at least once a day. I have an Inspire 3 and my phone is a Samsung S25 plus. It has been happening since Google took over. I haven't gone over to Google though. I have cleared the cache and restarted everything. It is getting frustrating enough that I am considering abandoning Fitbit and looking for a different tracker 

[Gr4ndp4]

Hi, @Leela6531, welcome to the community. I suspect your problem may be rooted in your continued use of the Fitbit login. The process for changing to the Google account login has been in train for a while now. You may find this article of interest How to move a Fitbit Account to a Google Account - Fitbit Help Center. The deadline is about 8 months away. Provided you sync your device before changing over, you should be good. 

I hope this helps.

Cheers

[Leela6531]

I don't want to move over to Google, and since we still have eight more months I shouldn't have to. I am planning to abandon Fitbit for Garmin, it's just not doing it for me any more.

[CatBee7]

I've been having the same issue but using Google log in. Have you tried completely uninstalling the app and reinstalling again? That helps me stay logged in a bit longer than like 7 hours.

[Leela6531]

Hi, 😊 

I did that a couple of times but it is still logging me out. Grrrr.