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Keep getting "notification service not running"

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‎09-18-2019 12:56 - last edited on ‎09-19-2019 15:04 by Fitbit Moderator

‎09-18-2019 12:56 - last edited on ‎09-19-2019 15:04 by Fitbit Moderator

Hello, I have the Huawei Mate 20 Pro and I recently received a fitbit versa, special edition. I keep getting the 'notification service not running' error message. I have restarted everything several times and it still ain't working?

 

Thanks

 

Moderator edit: updated subject for clarity

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‎09-19-2019 15:18

‎09-19-2019 15:18

Hi @Anom. It's great to see a new face around the Community.

 

Thanks for the information provided, as well for the steps tried prior posting. You did a good job. Let me share that our team is aware of this error message being displayed when restarting your phone, and they're working to identify a resolution as quickly as possible to everyone. I'm sorry that you're having this experience and while I don't have a time frame when this will be fixed, I'll update this thread once I have more details. Be sure that your comments haven't gone unnoticed.

 

I'll be around if you have another question.

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