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LG Aristo 2 not sycing Charge 3

ANSWERED
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‎04-22-2019 07:25

‎04-22-2019 07:25

Everything is updated! 

I have restarted my phone.

Restarted my fitbit

Deleted the app and reinstalled it.

Nothing has worked.

I have the 8.1 operating system if that helps.

Please help.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎04-23-2019 09:58

‎04-23-2019 09:58

@Tradatz Welcome! It's nice to have you on board!

 

I will assist you with your Charge 3 not syncing with your phone and thank you for troubleshooting the issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎04-23-2019 09:58

‎04-23-2019 09:58

@Tradatz Welcome! It's nice to have you on board!

 

I will assist you with your Charge 3 not syncing with your phone and thank you for troubleshooting the issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎04-25-2019 04:15 - edited ‎04-25-2019 04:18

In response to AlvaroFitbit

‎04-25-2019 04:15 - edited ‎04-25-2019 04:18

Thank you so much @AlvaroFitbit @! It is now syncing again!

Best Answer
0 Votes