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LG Q7 plus notifications on Alta HR?

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‎09-02-2018 17:14

‎09-02-2018 17:14

Does anyone get text/phone call notifications from their LG Q7 Plus on their Alta HR? I just switched phones and am so bummed I don't get them on my Fitbit anymore. 

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Accepted Solutions

‎09-03-2018 05:22

‎09-03-2018 05:22

Welcome to the Forums @AltaHRuser12.

 

Congratulations on your new phone.

 

It is very possible that this is happening because the LG Q7 is not part of the supported devices list. This means that the app is not fully optimized to work with that phone so maybe an update caused further optimization issues.

 

It is possible that it can work as long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, but we cannot guarantee it. If you haven't, some users have mentioned that following the steps in this article has helped them when using phones that aren't on the list. Maybe you could give it a shot.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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4 REPLIES 4

‎09-03-2018 05:22

‎09-03-2018 05:22

Welcome to the Forums @AltaHRuser12.

 

Congratulations on your new phone.

 

It is very possible that this is happening because the LG Q7 is not part of the supported devices list. This means that the app is not fully optimized to work with that phone so maybe an update caused further optimization issues.

 

It is possible that it can work as long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, but we cannot guarantee it. If you haven't, some users have mentioned that following the steps in this article has helped them when using phones that aren't on the list. Maybe you could give it a shot.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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0 Votes

‎09-11-2018 19:17

In response to LanuzaFitbit

‎09-11-2018 19:17

I found what I needed in the article you posted. Thank you so much!

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‎09-13-2018 05:07

In response to AltaHRuser12

‎09-13-2018 05:07

Hello @AltaHRuser12.

 

Great news! Thanks for letting me know that the article helped you. 

 

Be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

 

Let me know if there is anything else that I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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0 Votes

‎12-30-2018 10:54

In response to LanuzaFitbit

‎12-30-2018 10:54

I had the exact same question. Your answer helped me too! Thanks! 

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