help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Last app update deleted all my calories burned

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2022 06:03 - last edited on ‎10-11-2022 11:55 by Fitbit Moderator

‎10-05-2022 06:03 - last edited on ‎10-11-2022 11:55 by Fitbit Moderator

After installing the new update and syncing my fitbit, all the calories burned have been deleted. And not only for today's stats but for all the previous activity that I have logged in before. How do I fix this??

I have Charge 4 with the latest device update installed. 

 

Moderator edit: Subject for clarity.

Best Answer
0 Votes
1 REPLY 1

‎10-11-2022 12:09 - last edited on ‎05-27-2024 10:09 by Fitbit Moderator

‎10-11-2022 12:09 - last edited on ‎05-27-2024 10:09 by Fitbit Moderator

@darineris Welcome to the forums. I will gladly help you regarding the calories on the Fitbit app. 

Thanks for the explanation. I find that very odd. This could be an issue with the information displayed on the app, but I do not think your information has been deleted. Have you reviewed the information on the Fitbit.com website? That way you can confirm if it is only an issue on the app or not. Please try logging out of your account on the the app and then log back in. 

RodrigoM | Community Moderator, Fitbit

Best Answer
0 Votes