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Last app update deleted all my calories burned

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‎10-05-2022 06:03 - last edited on ‎10-11-2022 11:55 by Fitbit Moderator

‎10-05-2022 06:03 - last edited on ‎10-11-2022 11:55 by Fitbit Moderator

After installing the new update and syncing my fitbit, all the calories burned have been deleted. And not only for today's stats but for all the previous activity that I have logged in before. How do I fix this??

I have Charge 4 with the latest device update installed. 

 

Moderator edit: Subject for clarity.

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‎10-11-2022 12:09 - last edited on ‎05-27-2024 10:09 by Fitbit Moderator

‎10-11-2022 12:09 - last edited on ‎05-27-2024 10:09 by Fitbit Moderator

@darineris Welcome to the forums. I will gladly help you regarding the calories on the Fitbit app. 

Thanks for the explanation. I find that very odd. This could be an issue with the information displayed on the app, but I do not think your information has been deleted. Have you reviewed the information on the Fitbit.com website? That way you can confirm if it is only an issue on the app or not. Please try logging out of your account on the the app and then log back in. 

RodrigoM | Community Moderator, Fitbit

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