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Latest app update crash with LG G6

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‎09-22-2019 20:59

‎09-22-2019 20:59

I have sync problem after update

I found fitbit app may crash sth with my phone, it usually restart itself with fitbit app after update

I wanna find the old version app

Thanks

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2 REPLIES 2

‎09-23-2019 19:26 - last edited on ‎09-19-2025 08:00 by Fitbit Moderator

‎09-23-2019 19:26 - last edited on ‎09-19-2025 08:00 by Fitbit Moderator

Hi @amberww, welcome to the Community Forums!

Thanks for your post and the information that was shared on it. To better assist you with this situation, can you please let me know when was the first time you experienced this app crash issue? Also, does this occur when you try to sync your Fitbit device or when you open the app to check for example, your stats or sleep records? If you haven't already done so, please try the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persist.

Please keep in mind that we always recommend to keep everything up to date to avoid difficulties.

Keep me posted and let me know if you have any additional questions, I'll be around.

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‎09-23-2019 19:46 - edited ‎09-23-2019 19:49

In response to RicardoFitbit

‎09-23-2019 19:46 - edited ‎09-23-2019 19:49

Hi Ricardo,

 

The first time I experienced app crash issue after update someday, I didn't remember which exactly.

I found my phone lag and had difficulties with sync my fitbit first, I try to sync several times and my phone sudden forced restarted. Then I re-open the app after it restarted, it show just only black screen. I restarted my phone a few times and reinstalled the fitbit app but sometimes it still lag or show only black screen when I try to check my heart rate or sleep record. 

 

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