help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen is black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2019 21:29

‎09-22-2019 21:29

The fitbit is on but screen is black. I think the light feature is turned all the way down but dont know  how to turn it on. 

Best Answer
0 Votes
1 REPLY 1

‎09-23-2019 19:29

‎09-23-2019 19:29

Hi @Janetm72, thank you for bringing this to my attention, welcome to the Community Forums.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which Fitbit device you're currently using? Also, when did you experienced this? The hart rate sensors (if applicable) are blinking? If you haven't already done so, please restart your device and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes