Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lifetime Distance Display Twice

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

On the Badges and Trophies mobile app page, I noticed that the Lifetime Distance section is listed 2 different times.  I am seeing the Monarch Migration & Sahara badges separately from my other Lifetime Distance badges.  Why do I have 2 Lifetime Distance sections? Noticed the same thing with the Daily Steps - 5k, 10k & 15k are together but the 20k is in a separate Daily Steps section at the bottom of the mobile app page.

 

Thanks

Marcia

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Roberto

Thanks for your help. It worked, all my  Lifetime Distance awards and Daily Steps are listed together.

 

Thanks again for your help

Marcia

 

 

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

Hi there @MarciaEL15, happy to see you are part of the Fitbit Community, welcome aboard. My apologies for the late response and I was reading you are seeing  the Lifetime Distance listed 2 different times.

 

If the issue continue, would you mind to share a screenshot of what you are seeing in your Fitbit app? 

If you need help uploading screenshots, this post will served as a reference.

 

There was a new version of the Fitbit app in Android, which I'm sure you already have. So restarting your app might do the trick: 

log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version) Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

See you later and don;t forget to keep me posted.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

Roberto

Thanks for your help. It worked, all my  Lifetime Distance awards and Daily Steps are listed together.

 

Thanks again for your help

Marcia

 

 

Best Answer
0 Votes