06-12-2018
14:08
- last edited on
06-18-2018
07:17
by
RobertoME
06-12-2018
14:08
- last edited on
06-18-2018
07:17
by
RobertoME
On the Badges and Trophies mobile app page, I noticed that the Lifetime Distance section is listed 2 different times. I am seeing the Monarch Migration & Sahara badges separately from my other Lifetime Distance badges. Why do I have 2 Lifetime Distance sections? Noticed the same thing with the Daily Steps - 5k, 10k & 15k are together but the 20k is in a separate Daily Steps section at the bottom of the mobile app page.
Thanks
Marcia
Moderator Edit: Updated Subject For Clarity.
Answered! Go to the Best Answer.
06-18-2018 08:13 - edited 06-18-2018 08:14
06-18-2018 08:13 - edited 06-18-2018 08:14
Roberto
Thanks for your help. It worked, all my Lifetime Distance awards and Daily Steps are listed together.
Thanks again for your help
Marcia
06-18-2018 07:16
06-18-2018 07:16
Hi there @MarciaEL15, happy to see you are part of the Fitbit Community, welcome aboard. My apologies for the late response and I was reading you are seeing the Lifetime Distance listed 2 different times.
If the issue continue, would you mind to share a screenshot of what you are seeing in your Fitbit app?
If you need help uploading screenshots, this post will served as a reference.
There was a new version of the Fitbit app in Android, which I'm sure you already have. So restarting your app might do the trick:
log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version) Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you later and don;t forget to keep me posted.
"Great things are done by a series of small things brought together.” What's Cooking?
06-18-2018 08:13 - edited 06-18-2018 08:14
06-18-2018 08:13 - edited 06-18-2018 08:14
Roberto
Thanks for your help. It worked, all my Lifetime Distance awards and Daily Steps are listed together.
Thanks again for your help
Marcia