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Link the app to Fitbit message

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‎09-10-2019 05:28 - last edited on ‎09-11-2019 14:50 by Fitbit Moderator

‎09-10-2019 05:28 - last edited on ‎09-11-2019 14:50 by Fitbit Moderator

My app keeps telling me to get full the fitbit experience i need to link the app to my fitbit.... it is linked, it is tracking my steps ect. And recording as its supposed to. Is anyone else experiencing this same issue?

 

Moderator edit: Subject for clarity 

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‎09-11-2019 14:50

‎09-11-2019 14:50

Hello @Missy613, welcome to the Community Forums!

 

Thanks for the information that was shared in your post, seems odd that you're receiving such message when your device is in fact paired. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you received such message? If possible, can you please send me a screenshot of the error message? You can refer to this post to do so. In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your credentials.
  7. Let me know if the issue persist.

 

Keep me posted and let me know if you have any additional questions. 

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