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Live heart rate not showing in app

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‎09-14-2018 16:49 - last edited on ‎09-17-2018 10:15 by Moderator Alum

‎09-14-2018 16:49 - last edited on ‎09-17-2018 10:15 by Moderator Alum

I have started using my new phone tonight and after connecting my fit Alta hr to my new phone the heart monitor doesn't work. The lights still blink and shows on the Alta screen but does not show up on the app. Any ideas?

 

Moderator edit: Updated title for clarity

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Accepted Solutions

‎09-19-2018 12:38

In response to Ang36

‎09-19-2018 12:38

Hi @Ang36 on the top right of your dashboard, over the battery indicator, you will see a little icon, this icon will be green when the app is connected for live data display. 

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‎09-17-2018 10:14 - edited ‎09-17-2018 10:16

‎09-17-2018 10:14 - edited ‎09-17-2018 10:16

Hi there @Ang36.Welcome to the Fitbit Community Forums!

 

I'm sorry you're having problems seeing your heart rate on the Fitbit app on your new phone. I would think you're referring to the live heart rate feature not working on your phone.

 

This was an issue that was resolved back on August. Please, be sure that you're on the latest version of the Fitbit app and that should take care of it. You can find more information about this here.

 

If you need more help, I'm always around!

 

PS. I'm moving your post to the Android App board for categorization purposes.

Ferdin | Community Moderator, Fitbit

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‎09-17-2018 11:22

In response to FerdinandFitbit

‎09-17-2018 11:22

I haven't done anything else to it and it appears to have sorted itself out
👍👍
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‎09-19-2018 12:38

In response to Ang36

‎09-19-2018 12:38

Hi @Ang36 on the top right of your dashboard, over the battery indicator, you will see a little icon, this icon will be green when the app is connected for live data display. 

Best Answer

‎09-17-2019 08:11

In response to FerdinandFitbit

‎09-17-2019 08:11

I'm having a similar issue with the HR panel in the app. For days now it has not been showing my "live" HR. Only shows my resting HR. The Fitbit itself is showing a heart rate so I know it's recording it and if I tap on the panel in the app it shows my HR throughout the day so it appears to be syncing. It's just not showing "live" which is annoying. Worked in the past. The step counter updates 'live' as I walk so it seems like communication is happening. As far as troubleshooting goes, I've done the following:

Turn off/on Bluetooth on phone

Force stop and restart the app

Remove the HR panel from the app and add back in

Restart phone

Reset Fitbit using the button on the charging cable

 

Any help would be appreciated.

Screenshot_20190916-151633.png

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‎10-09-2019 11:12

In response to emmjayvee

‎10-09-2019 11:12

I have the same issue for a week now.....

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‎05-12-2022 15:36

In response to emmjayvee

‎05-12-2022 15:36

I am having this exact issue did you ever find a fix for this?

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