Location permission not recognised

[Ktkay]

Hello, even though my location permissions are enabled on my phone for the app, the app still says that permissions aren't enabled. And when it takes me to the screen to sort it, the screen is not responsive I.e. the click buttons do t work. I've reinstalled the app twice to see if this worked bit it doesn't.

[EdsonFitbit]

Welcome to the Fitbit Community, @Ktkay.

I’m sorry to hear about the difficulties you experienced with the Fitbit app. Thank you for trying to get them resolved before contacting us.

In this case, I would recommend trying the following:

- Log out from the Fitbit app

- Reboot your phone

- Log back in to the app

- Set up your Fitbit Sense as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

You can find more information about location services in the following articles:

- Why is the Fitbit app prompting me to turn on location services?

- How do I manage my Fitbit profile?

Hope this helps.

[charleskn]

I'd be curious about the version of Fitbit and Android OS, as well.