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Locked Out of App

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‎10-25-2019 10:07

‎10-25-2019 10:07

So I can get to my fitbit dashboard on my laptop; but, I did an OS update on Android and all of a sudden, I was logged out of fitbit app on my phone and when I login (with the same credentials) as the desktop site, it says that fitbit.com is down or that I don't have the right username/password. When I ask to reset the password, it says again that fitbit.com is down. Anyone else having these issues? I've rebooted my phone. I've taken the app off and reloaded it. 

 

I've gone two days now without my fitbit and I really am bummed. Any help is appreciated. 

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2 REPLIES 2

‎10-25-2019 10:09

‎10-25-2019 10:09

I should add I'm on a Fitbit Versa and I have a Pixel 3. 

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‎10-25-2019 10:16

In response to CaszABrewin

‎10-25-2019 10:16

Figured it out...now feel silly.

 

My location permission was turned off. I also cleared my cache inside the app settings. 

 

Back in. 

 

Huzzah. 

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