08-05-2016 08:47
08-05-2016 08:47
Best Answer08-10-2016 04:40
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-10-2016 04:40
It's great to see you around @Mamato5Boys. Could you please be more specific about the inconvenience you have? Are you having problems logging your food? If you are, please confirm you are doing the following:
1. Tap the tile of calories left
2. Tap the "+" icon
3. Tap Custom
4. Tap "+ Add custom food"
5. Enter the information
6. Tap Save Custom Food
Hope to hear from you soon. ![]()
08-12-2016 07:33
08-12-2016 07:33
Best Answer08-14-2016 08:45
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-14-2016 08:45
Many thanks for the clarification @Mamato5Boys! We have had some reports of this issue. In order to help us gain more insight about this, please provide me some information. I noticed that your are using an Android phone, let me know:
- OS & app version
- How are you logging your food? (just frequent/recent or also custom items)
- What is that you are logging? (just database food or using scan barcode)
- Do the food logs disappear when your close or reopen the app of after logging out?
Also, in the meantime, we recommend some workarounds: force quit the app and log out/in the app. Last but not least, please make sure your phone is running the latest version of the Android Fitbit app (2.31).
Hope to hear from you soon! ![]()
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