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Logged running session disappeared

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‎04-23-2017 04:22 - edited ‎04-23-2017 04:24

‎04-23-2017 04:22 - edited ‎04-23-2017 04:24

Hi, I logged a run this evening with my Fitbit app with GPS on while wearing my Charge 2. I was connected to the cellular network while running and while I ended the run, I switched to Wifi as I arrived home. But after that, I noticed that the session disappeared (wasn't recorded) and an auto recognised run session appeared (with no GPS record of course). Any solution to retrieve the lost data? Thanks a lot 🙂

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3 REPLIES 3

‎04-23-2017 05:35

‎04-23-2017 05:35

Same has just happened to me 🙁 very disappointing fitbit 😡

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‎04-24-2017 05:39

‎04-24-2017 05:39

https://community.fitbit.com/t5/Charge/Activities-logged-disappeared-from-Dashboard/m-p/825339/highl...

 

I think I found the solution 🙂 I was wrong lol

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‎04-30-2017 14:15

In response to SamuelT27

‎04-30-2017 14:15

Welcome to the Forums @SamuelT27 and @MVFL!

 

@SamuelT27 Thanks for sharing that link. @MVFL be sure to follow the link to check the solution to this situation. 

 

Please let me know how it goes! 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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