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Login to the Fitbit app

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‎08-27-2023 00:29 - last edited on ‎08-30-2023 14:37 by Fitbit Moderator

‎08-27-2023 00:29 - last edited on ‎08-30-2023 14:37 by Fitbit Moderator

Got a new phone and I'm trying to log into Fitbit on my new device. I know the email and password but it wants to text me a verification code via text to let me into my account anyway. I've done this 7 times now on 3 different days and it never sends me anything. I know the number they have for me is correct since they've had to do this before and it used to work fine. I haven't changed my number in literally 22yrs. So I try to get help logging in via their Customer Support Chat. Except I need to log into my account to access customer support...about the fact that I can't log into my account...yeah. OK, fine, so I just create a new account for literally the sole purpose of getting help getting into my actual account with all my past info and history on it. Finally get the new account setup, go through the myriad of menus in which they've hidden the actual Customer Support contact options, click on "Chat" and... It's just a blank page. Literally just a white page with nothing on it. Doesn't matter how many times I refresh the page or what browser I'm using or if I log out and log back in to start the process all over...just a blank, white page.

This is literally my last attempt at getting help, hoping (probably in vain) that someone from Customer Support sees this and decides to help me log in to my actual account (since this is being posted from the temp account I created in an attempt to get help) before I say "f*** it", buy myself a Samsung watch and abandon Fitbit for good. 


Moderator edit:  updated subject for clarity

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2 REPLIES 2

‎08-27-2023 05:57

‎08-27-2023 05:57

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎08-27-2023 08:02 - edited ‎08-27-2023 15:34

‎08-27-2023 08:02 - edited ‎08-27-2023 15:34

@SoSickOfThis 

Does your messaging app have a Spam folder?  I've found some valid texts in there on my phone.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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