Sense Won't Sync since last Aug 16

[SarahReneeP]

Starting Aug 16, my Sense started inconsistently and with very limited frequency syncing with my phone. I have done everything including reseting the device, deleting the device, deleting the app, and starting from scratch... TWICE. When it finally does connect the device it takes forever to connect, and then once it does it will connect for a few minutes, and then goes back to not syncing. 

I reached out to customer service, and they did nothing other than stating buy a new device with a discount. Looking at the forum it appears as though this is an issue for many since the update.  

A little background, my original sense was replaced this year as it started overheating, burning my skin, and would not hold a charge. My current Sense is a replacement device that was provided via warranty in 2023. I honestly feel like Fitbit/Google is trying to make us buy new devices. 

I would love to be wrong. Does anyone have any thoughts? 

[Guy_]

Hi @SarahReneeP - have you tried removing any Fitbit watches from the phone's Bluetooth ?

Then try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If necessary in the Fitbit App click profile photo and "+ Set up a Device" again.