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Logo constantly displaying

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‎02-10-2020 09:46

‎02-10-2020 09:46

Deleted watch from app.  Reinstalled app GalaxyS7, tried to setup Versa Lite.  No luck finding.  

How do you tell if watch is dead, or fully charged?

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5 REPLIES 5

‎02-12-2020 12:17 - last edited on ‎09-16-2025 07:26 by Fitbit Moderator

‎02-12-2020 12:17 - last edited on ‎09-16-2025 07:26 by Fitbit Moderator

Hi @JanetAC, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and troubleshooting your device prior to posting. To better assist you and move forward with this situation to get you back on track as soon as possible, can you please clarify if you're having difficulties with the setup process of your Versa Lite or if is your device unresponsive? 

Keep me posted and let me know if you have any additional questions.

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‎02-12-2020 14:54

In response to RicardoFitbit

‎02-12-2020 14:54

I am having no luck in adding Versa Lite back to app. Trying to charge off
my laptop currently. Will try again soon.
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‎02-12-2020 14:55

In response to RicardoFitbit

‎02-12-2020 14:55

Currently charging off laptop.  Will try again adding to app soon.

 

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‎02-12-2020 15:13

In response to JanetAC

‎02-12-2020 15:13

Unable to connect in app.  Logo is constant on screen.

Cannot determine if it charged or not from laptop, instead of charger.

Is new charger needed? Have only had since 10-28-19.

Frustrated!!

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‎02-14-2020 06:54

In response to JanetAC

‎02-14-2020 06:54

Still unable to connect.

I held button in for several seconds, a 0% battery icon finally appeared! So it seems to me the watch is not charging at all.

Help please!!!!!!

 

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