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Loosing Bluetooth connecting during Bike exercise

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‎08-09-2020 19:36 - last edited on ‎08-17-2020 18:37 by Fitbit Moderator

‎08-09-2020 19:36 - last edited on ‎08-17-2020 18:37 by Fitbit Moderator

Loosing connection with Bluetooth and track while riding a bike making it a worst experience and wasting time to connect again and again

 

Moderator Edit: Clarified subject

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‎08-17-2020 18:36

‎08-17-2020 18:36

Hi @Neel96, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with the Bluetooth connecting issue you're currently experiencing, can you tell me which Android phone are you using? Also, which Fitbit device? When was the first time you experienced this situation and how many times since then? Are you using another Bluetooth device at the same time that could cause interference? In the meantime I receive your answers, please make sure that your Fitbit app is up to date.

 

Looking forward to your reply. 

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