help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Losing synced data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2018 14:50

‎06-18-2018 14:50

Over the past few days, I've lost all the previous days data when a new day has occured.  My fitbit would sync correctly all day but the next day show 0 for all my figures. 

Best Answer
2 REPLIES 2

‎06-18-2018 19:19

‎06-18-2018 19:19

Same thing happened to me.  Can no longer get android phone to even recognize the Charge HR in Bluetooth.  I reset the Fitbit and can force the sync but it no longer recognizes the Fitbit.

Best Answer
0 Votes

‎06-18-2018 20:03

In response to J-sqared

‎06-18-2018 20:03

Same thing happened to me.  I noticed I was not getting notifications from calls or texts. So I uninstalled and reinstalled the app. Now it us last synced on Wednesday 13 and shows 0 for all activity after that day. Don't know what else to do!

Best Answer
0 Votes