Lost exercise data

[Mart_cz]

My Fitbit app is not showing my exercise history. I ran half-marathon two months ago. I was wearing my Fitbit Charge 4 and even after the run i checked my data and even took a screenshot. Now when i go in my exercise log this activity is gone. Where is it?

[charleskn]

I assume you're searching on the Fitbit App. Have you looked on the fitbit.com dashboard, also? If it's there, maybe clear your app cache and restart the fitbit app.

[Mart_cz]

Yep, that's it. My Fitbit App isn't displaying many activities compare to online dashboard. I looked up the half marathon run online and it's there!

Do you know how to clear the cache please?

[Corr]

Hi @Mart_cz . To clear the cache of your Fitbit app on your Android phone:

Open Settings of your phone. Open Apps or Application Manager. Then find and tap on your Fitbit app. Now tap on clear cache and then confirm to clear the cache.

[charleskn]

A small addition:

After you find the Fitbit app under settings, select the storage, and there you should see an option to clear your cache.

https://www.androidpolice.com/clear-app-cache-data-android/

[Mart_cz]

Hi @Corr , thanks for help. I cleared cache but my exercise history did not change. After reinstalling the app it displays all my past exercises, finally!