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‎04-11-2016 05:51

‎04-11-2016 05:51

After several days of not being able.to sync my Charge HR finally had to delete and reinstall my device. Tried all other suggestions on syncing before doing this. Is there anyway to import or reinstall all of the data (daily logs of steps, activities, etc) I had tracked for several past months?
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2 REPLIES 2

‎04-11-2016 07:07

‎04-11-2016 07:07

your datas are not in the device, but at Fitbit.

nothing has been lost.

look at your dashboard.

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‎04-12-2016 06:59 - last edited on ‎11-21-2025 10:31 by Fitbit Moderator

‎04-12-2016 06:59 - last edited on ‎11-21-2025 10:31 by Fitbit Moderator

A warm welcome to our new friend @Lezahp! Thanks for stopping by! Robot HappyTotally agree with @SunsetRunner's suggestion that you won't lose any data. Please know that if you didn't synced your tracker in over 24 hours after setting up, your activity data for previous days will be lost and it will only remain the data from the day you set up your tracker.

Hope this helps, have a nice week! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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