Time issues

[Npemberton]

The time on my fitbit blaze is off by 3 hours. No matter what I do it will not change. I've uninstalled the app, taken the blaze off the app and added it back on and updated my phone. (Galaxy note 5). I've made sure the timezone is correct. I don't know what else to do. Any other suggestions?

[AlejandraFitbit]

Welcome to the Community @Npemberton. If your tracker is displaying an incorrect timezone, I recommend changing your timezone to a complete different one, sync your tracker, put the correct time and sync your tracker one more time.

Since Samsung Galaxy Note 5 is not a Compatible Device, I suggest following these steps from a computer by doing the following:

1. Log into your fitbit.com dashboard and click the gear icon in the top right corner. 
2. Select “Settings” from the drop-down menu. 
3. Scroll down to the Time section and choose the time zone that best reflects your current location. You can also select 12-hour or 24-hour time display format here. 
4. Sync your tracker to update your time zone. 

I hope this helps, let me know the outcome.

[Npemberton]

Thanks! I'll try that. What do you mean it's not a compatible device? It seems to log everything. The only issue I'm finding is the time.

[MeylinP]

Hey there @Npemberton thanks for the update my friend! What @AlejandraFitbit is referring to is that the Galaxy Note 5 is still being tested to be a supported device for syncing but I'm glad to hear is working correctly. Were you able to fix the time issue?