Low heart rate alerts broken for 8+ months

[lmg474]

Stop closing these posts and then saying no one is reporting this issue. The low heart rate alerts that appear on the watch (charge 6) are not being recorded in the Android app even though your user manual and marketing says they are. I've been through, and I am done, speaking to clueless support people telling me to reset the moon and then wait for the next release... 

[gdio53]

@lmg474 

I can verify that low heart notifications do work, my sister spent Tuesday, 5/28 in the emergency room after receiving several notifications over the previous few days.

How long was the heart rate below 50?  The warning won't appear if it's under a certain time period.

Have you verified that notifications are turned on?

Have you set a custom high/low rate in the app?

Have you tried restarting the phone and device?

Is she receiving other notifications?

[lmg474]

Yes to all the above. The watch alerts me but they are not being recorded
in the Fitbit app

best
len

[gdio53]

@lmg474 

Where in the app are you looking? 

The low rate data is located under the You tab at the bottom of the home page, Health assessments..

[lmg474]

Yes, there is a specific spot in the app on the you tab for  afib, high and low heart rate alert histories but it's always blank.  I have a pixel 6 phone and using Android Fitbit app..all latest releases. you'd think that having all Google products would work together. 

[Grannymom]

Today is first time charge 6 has given me notice of low heart rate. I think it updated in past couple days. 
It has never given me high or irregular heartbeat notice. 
notices on my Charge 6. Notices of any low high or irregular beats do not appear in my FitBit app anywhere  on my iPhone