help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Major bug with app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2017 08:26

‎05-24-2017 08:26

App had significant problems syncing. Now it won't even allow me to login. Password works perfectly on website. I reset it anyway just to see if it would help the app. No such luck. Uninstalling and reinstalling the app along with resetting my phone did nothing to fix the problem. What is going on? And how quickly will it be fixed? The alta hr is useless if I can't track anything. 

Best Answer
0 Votes
1 REPLY 1

‎05-24-2017 13:42

‎05-24-2017 13:42

Hey @Bbailey87. Welcome to the Forums! Robot LOL I'm sorry to hear you can't track anything with your Alta.  I'm closing this thread to prevent duplicates and suggest you check out the accepted solution in this thread. 

 

Have a wonderful day! Woman Happy

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes