help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Manually adding steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2017 05:32

‎08-02-2017 05:32

Is there any way to add steps when my fit bit does not sync? Im going for a big goal this week and my old.charge hr dirs im missing aprox 16000 steps as it wont sync

Sally

Best Answer
0 Votes
1 REPLY 1

‎08-02-2017 06:39

‎08-02-2017 06:39

Your fitbit can store steps for several days between syncs so your steps haven't been lost. It might be better to sort the syncing out rather than manually logging steps.

 

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer
0 Votes